Sales and customer service

For sales and customer service

Where the customer hesitated, who interrupted whom and how much the rep talked - it's all in the transcript.

The customer's pauses and objections in the text, not just in the recording.

Talk ratio between rep and customer, interruptions, phrasing that worked.

The exact words of your best reps - a foundation for scripts.

Review meetings quickly without listening to them end to end.

Example

Customer: The price… (pause 3 s) honestly, it's a bit steep. [talking at the same time] Rep: Let's run the numbers.

A regular transcript gives you tidied-up text. In a real conversation, the meaning is often in what happens between the words.

This is what a TrueTranscribe transcript looks like

Correct a word the same way twice, and it gets fixed automatically in future recordings: names, terms, method names.

Your terms are fed to the speech recognition model in advance, so it gets them wrong less often.

Based on your decisions, the service learns which short voice overlaps to mark as talking at the same time.

With your consent, the service remembers your voice and recognizes you right away in new recordings. Other speakers' voices are not stored.

Upload a recording and see how much of it a regular transcript would have lost.